Working with Others Materials

Working with others is an essential skill relating to how people work together to carry out tasks and achieve goals at work. The materials listed below are about how people work and collaborate with others and how cooperation allows people to learn and do their jobs. Every title in the list below is available, either online or through the library.


Background and Definitions

Definitions: working with others. (online)
Human Resources and Skills Development Canada, (HRSDC). [Ottawa, ON], 2011.
www.hrsdc.gc.ca/eng/workplaceskills/LES/definitions/definitions.shtml#working

Literacy is not enough: 21st century fluencies for the digital age.
Lee Crockett, Ian Jukes, Andre Churches. Kelowna, BC: 21st Century Fluency Project, 2011.
» This book identifies skills that are needed for the 21st century: solution fluency, information fluency, creativity fluency, media fluency, collaboration fluency, and global digital citizenship) and explains them in detail. It introduces a framework for integrating these fluencies into a more traditional curriculum.

On the job: essential skill of working with others. (online)
By the Centre for Canadian Language Benchmarks (CCLB ). Elgin, ON: CCLB, 2006.
www.en.copian.ca/library/learning/cclb/others/others.pdf
» Working with Others deals with the extent to which employees work with others to carry out their at-work tasks. The Essential Skill of Working with Others is based on two dimensions: levels of coordination and integration with others in the workplace and roles and responsibilities of the worker to work with others.

Reader’s guide to essential skills profiles: working with others. (online)
Human Resources and Skills Development Canada, (HRSDC). [Ottawa, ON], 2011.
http://www.hrsdc.gc.ca/eng/jobs/les/profiles/readersguide.shtml#h2.8
» Read additional information about numeracy and how it is interpreted as an essential skill. Includes information about complexity ratings and math skills summaries.

Working with others. (online)
Workplace Education Manitoba, 2011.
www.wem.mb.ca/working_with_others.aspx

Working with others tip sheet. (online)
Human Resources and Skills Development Canada (HRSDC), 2009.
http://www.en.copian.ca/library/learning/hrsdc/essential_skills/wwo_tip_sheet/wwo_tip_sheet.pdf

Working with others self-assessment. (online)
Human Resources and Skills Development Canada (HRSDC), 2013.
http://www.hrsdc.gc.ca/eng/jobs/les/docs/tools/wwo_self_assessment.pdf

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Learning with Others

Brain compatible strategies.
By Eric Jensen. Thousand Oaks, CA: Corwin Press, 2004.
» This book is a sampler of brain-compatible teaching strategies intended for use by professional trainers, teachers, and/or adult learners. The activities are designed to boost learning, promote active learning and cooperative learning. Suggestions are made for improving the learning environment and for encouraging physical movement.

Building online learning communities: effective strategies for the virtual classroom.
By Rena M. Palloff and Keith Pratt. San Francisco, CA: Jossey-Bass, 2007.
» Includes the most current information on collaborative online course development and delivery. Palloff and Pratt share insights designed to guide readers, offering illustrative case studies, vignettes, and examples from a wide variety of successful online courses.

Facilitating group learning: strategies for success with adult learners.
By George Lakey. San Francisco, CA: Jossey-Bass, 2010.
» This book provides some principles and techniques for teaching adults in groups. It deals with issues such as diverse learners, emotions in learning, and learning for different purposes. This book describes how to design effective learning experiences, and how to facilitate these learning experiences.

Learning computers, speaking English: cooperative activities for learning English and basic word processing.
By Steve Quann and Diana Satin. Ann Arbor, MI: University of Michigan Press, 2007.
» Leads high-beginning and intermediate ESL students through cooperative computer-based activities that combine language learning with training in basic computer skills and word processing.

Skills4study (website)
By Palgrave MacMillan. England: MacMillan Publishers Ltd., 2011.
www.palgrave.com/skills4study/studyskills/personal/working.asp
» A guide on the people, listening, teamwork, and organizational skills that are needed to work or study with others.

Tutor: a collaborative, learner-centred approach to literacy instruction for teens and adults.
By Ruth Johnson Colvin. Syracuse, NY: ProLiteracy/New Readers Press, 2009.
» This book is designed to give tutors and teachers the tools they need to teach adults and teens basic reading and writing skills in collaborative environments.

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Working with Others

The art and science of dealing with difficult people.
David Brown. New York: Skyhorse Publishing, 2011.
» “In this simple and succinct guide, readers will find seven easy-to-understand principles that will build stronger relationships and foster more efficient communication in any work environment.” – back cover.

Casino skills for working with others: participant manual: edition 1.0. (online)
Winnipeg, Man.: The Canadian Gaming Centre of Excellence, 2010.
www.gamingcentreofexcellence.ca/essentialskills/workbooks/workingwithothers/
» This resource begins with a facilitator’s guide. The following workbook is organized into two separate parts: foundations and job families. The foundations section is a review of skills for working with others, including: demonstrating professionalism, communicating effectively, giving and receiving feedback, and working on a team. It is organized by topic with each topic including an introduction, examples of the skill in use, and exercises for specific skills. The job family sections contain practice questions organized by level for gaming/casino job families: bank, customer services/administration, food and beverage services, housekeeping and ground, maintenance and facilities, retail, security, slots/electronic gaming/bingo, table games, uniforms and warehouse. Answers are provided.

The conflict and communication activity book: 30 high-impact training exercises for adult learners.
Bill Withers & Keami D. Lewis. NY: AMACOM, 2003
» This resource contains learning activities and exercises that cover topics such as teamwork, communication skills, centering, conflict resolution skills, and diversity awareness. While most are appropriate to a workshop/training situation, many can be adapted for classroom use.

Conflict resolution toolbox: models & maps for analyzing, diagnosing and resolving conflict.
Gary T. Furlong. Mississauga, Ont.: J. Wiley & Sons Canada, 2005.
» This book offers eight different models for dealing with different conflict situations. Each model is explained along with when it can be used most effectively and what interventions are most likely to help. Includes case studies, practical tools, and worksheets.

Consensus through conversation: how to achieve high-commitment decisions.
Larry Dressler. San Francisco: Berrett-Koehler Publishers, 2006.
» A guide to fostering group decision making, this book takes you step-by-step through the process of building group consensus, and offers tips for success and traps to avoid. Includes tools and examples.

Dealing with difficult people: 24 lessons for bringing out the best in everyone.
Rick Brinkman, Rick Kirschner. New York: McGraw-Hill, 2006.
» This book offers information on understanding and working with difficult people, including ten strategies for dealing with the ten most difficult behaviours.

Facilitator’s guide to participatory decision-making. 2nd ed.
Sam Kaner with Lenny Lind et al. San Francisco: John Wiley & Sons/Jossey-Bass, 2007.
» This guide provides information on the processes involved in facilitating group decision-making, including tips on guiding the process to create sustainable decisions. The guide also includes information on necessary facilitator tools, such as listening techniques, tips on using open discussion, and methods for addressing difficult or challenging group dynamics.

Finding your way at work: beyond reading and writing.
By the Ontario Literacy Coalition. Toronto, ON: Ontario Literacy Coalition, 2006.
» This book is written for adult learners in group settings, using Ontario’s Literacy and Basic Skills levels 2, 3 and 4 as its guide. It examines employability skills while at the same time providing literacy skill practice. It is meant to address the gap between materials that develop literacy skills and materials that assume literacy skills in order to develop employability skills. There are materials in each unit for instructors and learners. Section 4 pertains to working with others.

Job savvy: how to be a success at work.
By LaVerne L. Ludden. Indianapolis, IN: JIST Works, 2008.
» This workbook helps people develop critical job survival skills, increase productivity, improve job satisfaction and success and advance their careers. Includes information on workplace communication, recent job skill research and changes in the workforce. For adults who want to be prepared for the current job market. Contains sections with advice and activities about getting along with supervisors, co-workers and customers.

Job survival: how to adjust to the workplace and keep your job.
By Dixie Lee Wright. Indianapolis, IN: JIST Works, 2010.
» This workbook helps adults learn to adjust to the changing workplace. Contains interactive activities, worksheets and examples to challenge adults to confront the most important job retention issues, set goals, improve work habits and attitudes, improve skills, understand workplace structure, and anticipate change. Intended for all adults who are working or seeking work.

Job well done: ASPECT’s guide to success at work, facilitator’s guide.
By Jo Acampora. Victoria, BC: ASPECT, 2004.
» A comprehensive adult based curriculum that focuses on basic skills needed for job retention and advancement in the workplace. Includes sections on working together and getting along with co-workers.

Paving the way to lasting employment: a manual and twelve interactive training videos: demonstrating the importance and practice of Essential Skills in the small business environment. (online)
Andrew Binks. Kingston, ON: Kingston Literacy & Skills, 2012.
www.klandskills.ca/proj/PavingTheWay.pdf
» This manual, which includes links to a series of 12 interactive videos, grew out of a project that focused on the “soft skills” that are a key to holding down a job. Those are the Essential Skills of oral communication, working with others, and thinking skills.
Each video is based on skill areas that would be required in a retail, customer service, or administrative setting. The video includes clips of the employer responding in three different ways to the employee’s efforts and provides questions to guide discussion of each response. The manual can be used before and after viewing the videos.

Working together, working well: activities to develop teamwork skills at work or in the classroom.
By Lorri Stewart-Sauvé. Kitchener, ON: Project READ Literacy Network, 2005.
» Using topics taken from the Employability Skills Toolkit developed by the Conference Board of Canada, this manual contains learning activities for different aspects of working with others. It is intended to be used in the workplace or in adult basic education classes.

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