Essential skill: Working with others

Essential skill: Working with others

Essential skill: Working with others

Date posted: September 26, 2013

The 4th annual Essential Skills Day will be celebrated on September 27, 2013. It’s a day to raise awareness about the importance of workplace literacy and essential skills training. Today’s post focuses on the essential skill of working with others.

Here’s a sample of some resources on working with others:

Casino skills for working with others: participant manual: edition 1.0. (Online)
Winnipeg, Man.: The Canadian Gaming Centre of Excellence, 2010.
» This resource begins with a facilitator’s guide. The following workbook is organized into two separate parts: foundations and job families. The foundations section is a review of skills for working with others, including: demonstrating professionalism, communicating effectively, giving and receiving feedback, and working on a team. It is organized by topic with each topic including an introduction, examples of the skill in use, and exercises for specific skills. The job family sections contain practice questions organized by level for gaming/casino job families: bank, customer services/administration, food and beverage services, housekeeping and ground, maintenance and facilities, retail, security, slots/electronic gaming/bingo, table games, uniforms and warehouse. Answers are provided.

Employability skills curriculum. 3rd ed.
Jo Acampora. Victoria, B.C. ASPECT, 2007.
» This comprehensive adult-based curriculum to enhance employability skills contains 18 modules with subjects including self awareness, self esteem, communication, goal setting, problem-solving, conflict resolution, feedback and criticism, time management, learning styles and assertiveness.

Finding your way at work: beyond reading and writing.
By the Ontario Literacy Coalition. Toronto, ON: Ontario Literacy Coalition, 2006.
» This book is written for adult learners in group settings, using Ontario’s Literacy and Basic Skills levels 2, 3 and 4 as its guide. It examines employability skills while at the same time providing literacy skill practice. It is meant to address the gap between materials that develop literacy skills and materials that assume literacy skills in order to develop employability skills. There are materials in each unit for instructors and learners. Section 4 pertains to working with others.

Job well done: ASPECT’s guide to success at work, facilitator’s guide.
By Jo Acampora. Victoria, BC: ASPECT, 2004.
» A comprehensive adult based curriculum that focuses on basic skills needed for job retention and advancement in the workplace. Includes sections on working together and getting along with co-workers.

Learn the workplace: Canadian culture at work. (Online)
Winnipeg, Man.: Centre for Education and Work, 2012.
This online resource is designed to help foreign-trained workers understand the Canadian workplace. It allows immigrant workers to prepare for the unwritten expectations in Canadian workplace culture such as communication, working in teams, management and supervisory approaches, management structures and their impact on reporting and communication styles, learning skills, and social interactions. It contains four modules: workplace expectations, skills and abilities, finding supports, and working with others. Each module contains interactive learning activities, including simulations and games.

Paving the way to lasting employment: a manual and twelve interactive training videos: demonstrating the importance and practice of Essential Skills in the small business environment. (Online)
Andrew Binks. Kingston, ON: Kingston Literacy & Skills, 2012.
» This manual, which includes links to a series of 12 interactive videos, grew out of a project that focused on the “soft skills” that are a key to holding down a job. Those are the Essential Skills of oral communication, working with others, and thinking skills. Each video is based on skill areas that would be required in a retail, customer service, or administrative setting. The video includes clips of the employer responding in three different ways to the employee’s efforts and provides questions to guide discussion of each response. The manual can be used before and after viewing the videos.

Working together, working well: activities to develop teamwork skills at work or in the classroom.
By Lorri Stewart-Sauvé. Kitchener, ON: Project READ Literacy Network, 2005.
» Using topics taken from the Employability Skills Toolkit developed by the Conference Board of Canada, this manual contains learning activities for different aspects of working with others. It is intended to be used in the workplace or in adult basic education classes.

To borrow any of these print resources, email

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